1to17 — Frequently Asked Questions
POD by 1to17 is a full-service, on-demand merchandising solution. We create your branded e-commerce store at no cost, handle production and fulfillment, and you earn royalties on every sale. No inventory, No warehouse, and No Fulfillment - No upfront risk. Just branded gear in your fans’ hands.
What is POD by 1to17?
A platform that allows teams, organizations, individuals, and communities to sell branded merchandise online. You get a store, we handle the heavy lifting, you earn when products sell.
How does the process work?
1. We design and launch your custom store.
2. Fans and supporters place orders.
3. We produce and ship items on demand.
4. You earn revenue share from each sale.
Do I need to pay to start my store?
You DON’T pay for inventory or warehousing. You, however, pay a one-time setup fee and a store update monthly charge.
What kinds of products can I sell?
Sports apparel, fan merchandise, event gear, hard goods, and more. The range is wide and constantly growing.
Can I customize my store?
Yes. Stores are fully branded to your organization. You can choose product mixes, artwork, and how your shop looks.
Do I need design skills?
Not necessarily. You can provide your own designs or lean on our design team for support.
How do I make money?
You earn royalties — a share of every sale. Payments are made on a regular schedule, upfront, so you have enough cash flow.
Can I set my own prices?
Depending on your program, you may be able to set or influence pricing. Otherwise, we’ll provide suggested price points based on market trends and history.
How are products produced?
All items are printed or manufactured on demand — no bulk ordering required; bulk order fulfillment is available.
How fast is delivery?
Orders are typically produced within 3-5 business days, then shipped. Shipping times vary by location and chosen shipping method.
Do you ship internationally?
Contact us for details on available regions.
What if a product arrives defective or damaged?
We’ll replace or refund it according to our return policy.
Who handles customer service?
POD by 1to17 manages product and shipping issues. You handle fan communication and promotion.
What should I do before my store launches?
Decide on branding, products, and artwork. Work with our team to set up your store and plan your marketing strategy so fans know where to shop.
What’s expected of me during sales?
Promote your store via social media, email, and events. Monitor your dashboard for sales insights and engage with your community about new drops and products.
What happens after a sale is completed?
We handle fulfillment, shipping, and product issues. You’ll gather customer feedback, review your sales and royalties, and plan your next product drop or event.
Do I need to handle customer issues directly?
Only for community engagement and general communication. For product defects or shipping problems, our team handles customer service.
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